Complaints Procedure for Parents

Complaints Procedure

During the day to day events of school life there may be occasions when parents are unhappy with an event or a decision that has been made. We encourage parents to discuss this with us so that we can do our best to explain, and where necessary, rectify the situation. The following explains the procedure for making a complaint.

Stage 1 – Discuss the issue with the member of staff involved, this will probably be the class teacher. Explain what the problem is and what you wish to be done to resolve the matter. If you are still unhappy then request to speak to a senior member of staff within the school, this will be probably be the Head or the Assistant Head. They will investigate the matter and try to resolve it as soon as possible.

Stage 2 – If you are still unhappy and feel that the matter is unresolved you can request a complaints form and return this to the Headteacher, if you have not already spoken to them regarding the matter, or the Chair of Governors. An investigation will be held and a written response made within 10 school days. (If this is not possible then you will be informed of the date by which it will be done).

Stage 3 – Very few matters ever reach this stage, however if you are still dissatisfied then you should write to the Clerk to the Governing Body (via the school), enclosing a copy of your original written complaint form, to request that the Governors Complaints Committee meet to hear your complaint. You may be given further information to guide you at this point.

Please note that although we have Parent Governors on the Governing Body, it is not the role of a Parent Governor to bring a complaint on your behalf, they will of course be happy to help and advise you.